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Reading lists: The Service Encounter


Reading lists: The Service Encounter

Reading list titles for this course/module

These items are part of your institution's official Reading Lists - you can use your funds to purchase these.

 
Product name
Price
Rating
Buy
Service Management (PDF eBook)
SERVICE MANAGEMENT (PDF EBOOK)

Gemmel, Paul/Van Dierdonck, Roland/Van Looy, Bart

£43.99
Essential
Operations Management: A Strategic Approach
OPERATIONS MANAGEMENT: A STRATEGIC APPROACH

Bettley, Alison; Mayle, David; Tantoush,...

£33.99
Highly Recommended
Oxford Handbook of Human Resource Management, The
OXFORD HANDBOOK OF HUMAN RESOURCE MANAGEMENT, THE

Boxall, Peter (Professor of Human Resource Management,...

£40.79
Highly Recommended
Services Marketing and Management
£44.20
Highly Recommended

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