`The Handbook of Innovation and Services is an exceptional volume. Its contributors, including Faiz Gallouj, William Baumol, Jean Gadrey, and Pascal Petit, are among the major thinkers in both the fields of the economics of services and the economics of innovation. Selected topics include the "cost disease", services innovation in the global economy, social innovation in the services, and innovation and employment in services. The book, I am sure, will become a standard reference volume in both these fields in the ensuing years.'---Edward Wolff, New York University, USAThis Handbook brings together 49 international specialists to address an issue of increasing importance for the world's post-industrial economies; innovation as it relates to services.
Contemporary economies have two fundamental characteristics. Firstly, they are service economies in as much as services account for more than 70 per cent of the wealth and jobs in most developed countries. Secondly, they are innovation economies as recent decades have seen an unprecedented development of scientific, technological, organisational and social innovations. This Handbook expertly links these two major characteristics in order to investigate the role of innovation in services, an issue that until now has been inadequately explored and one that poses many theoretical and operational challenges. This comprehensive volume encompasses the views of eminent scholars from a range of disciplines including economics, management, sociology and geography, and draws on a number of different analytical and methodological perspectives.
With its multi-disciplinary approach this Handbook will be an invaluable reference source for academics and students in the fields of economics, management and the geography of services and innovation. Public authorities and managers in the service sector will also find this book fascinating.
Contents:
Foreword
William J. Baumol
Introduction: Filling the Innovation Gap in the Service Economy - A Multidisciplinary Perspective
Faïz Gallouj and Faridah Djellal
PART I: SERVICES AND INNOVATION: CONCEPTUAL AND ANALYTICAL FRAMEWORKS
1. Towards a Theory of Innovation in Services: A State of the Art
Faïz Gallouj and Maria Savona
2. Innovation in Services: A New Paradigm and Innovation Model
André Barcet
3. Services and Innovation and Service Innovation: New Theoretical Directions
Jeremy Howells
4. The Two-sided Cost Disease and its Frightening Consequences
William J. Baumol
5. The Environmental Crisis and the Economics of Services: The Need for Revolution
Jean Gadrey
PART II: THE NATURE OF INNOVATION IN SERVICES: SECTORAL ANALYSES AND CASE STUDIES
6. Innovation in Public Health Care: Diabetes Education in the UK
Paul Windrum, Manuel García-Goñi and Eileen Fairhurst
7. The Economics of Knowledge Interaction and the Changing Role of Universities
Cristiano Antonelli, Pier Paolo Patrucco and Federica Rossi
8. Innovation and Creative Services
Ian Miles and Lawrence Green
9. Social Innovation, Social Enterprise and Services
Denis Harrisson, Juan-Luis Klein and Paul Leduc Browne
PART III: ORGANISATIONAL AND STRATEGIC PATTERNS FOR SERVICE INNOVATION
10. Different Types of Innovation Processes in Services and their Organisational Implications
Marja Toivonen
11. Service Innovation: Development, Delivery and Performance
Joe Tidd and Frank M. Hull
12. The Toilsome Path of Service Innovation: The Effects of the Law of Low Human Multi-task Capability
Jon Sundbo
13. Customer Integration in Service Innovation
Bo Edvardsson, Anders Gustafsson, Per Kristensson and Lars Witell
14. Collaborative Innovation in Services
Christiane Hipp
15. Knowledge Regimes and Intellectual Property Protection in Services: A Conceptual Model and Empirical Testing
Knut Blind, Rinaldo Evangelista and Jeremy Howells
PART IV: INNOVATION IN SERVICES AND THROUGH SERVICES: IMPACT ANALYSES (GROWTH, PERFORMANCE, EMPLOYMENT AND SKILLS)
16. Innovation and Employment in Services
Rinaldo Evangelista and Maria Savona
17. Innovation and Services: On Biases and Beyond
Pascal Petit
18. How Important are Knowledge-Intensive Services for their Client Industries? An Assessment of their Impact on Productivity and Innovation
José A. Camacho and Mercedes Rodriguez
PART V: INNOVATION IN SERVICES AND NATIONAL AND INTERNATIONAL SPACES
19. Services Innovation in a Globalized Economy
Peter Daniels
20. Outsourcing and Offshoring of Knowledge-Intensive Business Services: Implication for Innovation
Silvia Massini and Marcela Miozzo
21. Innovation and Internationalization: A Dynamic Coupling for Business-to-Business Services
Jean Philippe and Pierre-Yves Léo
22. The Role of Standards for Trade in Services: Hypotheses and First Insights
Knut Blind
23. Global and National Cooperation in Service Innovation
Xavier Vence and Alexandre Trigo
24. Entrepreneurship and Service Innovation: A Challenge for Local Development
Marie-Christine Monnoyer-Longé
25. A Dominant Node of Service Innovation: London's Financial, Professional and Consultancy Services
Peter Wood and Dariusz Wójcik
PART VI: INNOVATION IN SERVICES AND PUBLIC POLICY
26. Policy Frameworks for Service Innovation: A Menu-Approach
Pim den Hertog and Luis Rubalcaba
27. The Innovation Gap and the Performance Gap in the Service Economies: A Problem for Public Policy
Faridah Djellal and Faïz Gallouj
PART VII: SERVICE INNOVATION: BEYOND SERVICE SECTORS
28. Service Innovation and Manufacturing Innovation: Bundling and Blending Services and Products in Hybrid Production Systems to Produce Hybrid Products
John R. Bryson
29. A Customer Relationship Typology of Product Services Strategies
Olivier Furrer
30. Innovation in Product-Related Services: The Contribution of Design Theory
Sylvain Lenfle and Christophe Midler
31. Innovation in Construction
Jan Bröchner
Index
