Taking a critical approach, it examines the key concepts and ideas of public management. Comparative case studies introduce students to public management ideas from the US, the UK, and Europe. The new edition is fully updated to reflect the financial crisis and its impact on the way public services are now being reformed across the world.
Introduction
PART I: THE CONTEXT OF PUBLIC MANAGEMENT
Public and Private Management
Public Services After the Financial Crisis
The Role of the State in Public Services
Changing Ideas about Public Management
PART II: ORGANISATIONAL IDEAS IN PUBLIC MANAGEMENT UNDER CHALLENGE
Paying for Public Services
The Use of Markets in the Public Sector
The Role of Users in Public Services
PART III: CONTEMPORARY ISSUES IN PUBLIC MANAGEMENT
Managing Performance in a Time of Austerity
Professionals in Public Management
PART IV: CONCLUSION
Putting it all Together: Managing Contradictions in Public Management.
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