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CONTENTS PREFACE xi CONTRIBUTORS xvii PART ONE: INTRODUCTION TO PREDICTIVE ANALYTICS 1 CHAPTER ONE Disruptive Technology: The Power to Predict 3 CHAPTER TWO Toward Analytics and Prediction 8 Why Analytics Is Important 17 Measuring What Is Important, by Luis Maria Cravino Strategic Human Capital Measures: Using Leading HCM to Implement Strategy, by Stephen Gates and Pascal Langevin From Business Analytics to Rational Action, by Kirk Smith PART TWO: THE HCM:21(r) MODEL 45 CHAPTER THREE Scan the Market, Manage the Risk 47 How to Improve HR Processes 56 The Intersection of People and Profits: The Employee Value Proposition, by Joni Thomas Doolin, Michael Harms, and Shyam Patel More Than Compensation: Attracting, Motivating, and Retaining Employees, Now and in the Future, by Ryan M. Johnson Best in Brazil : Human Capital and Business Management for Sustainability, by Rugenia Pomi CHAPTER FOUR The New Face of Workforce Planning 85 How to Put Capability Planning into Practice 94 Scenario Planning: Preparing for Uncertainty, by James P. Ware Quality Employee Engagement Measurement: The CEO's Essential Hucametric to Manage the Future, by Kenneth Scarlett Truly Paying for Performance, by Erik Berggren The Slippery Staircase: Recognizing the Telltale Signs of Employee Disengagement and Turnover, by F. Leigh Branham CHAPTER FIVE Collapsing the Silos 141 How They Are Applying It 153 Roberta Versus the Inventory Control System: A Case Study in Human Capital Return on Investment, by Kirk Hallowell The Treasure Trove You Already Own, by Robert Coon Waking the Sleeping Giant in Workforce Intelligence, by Lisa Disselkamp CHAPTER SIX Turning Data into Business Intelligence 182 How to Interpret the Data 192 Predictive Analytics for Human Capital Management, by Nico Peruzzi Using Human Capital Data for Performance Management During Economic Uncertainty, by Kent Barnett and Jeffrey Berk Using HR Metrics to Make a Difference, by Lee Elliott, Daniel Elliott, and Louis R. Forbringer PART THREE: THE MODEL IN PRACTICE 215 CHAPTER SEVEN Impacting Productivity and the Bottom Line: Ingram Content Group, by Wayne M. Keegan 217 CHAPTER EIGHT Leveraging Human Capital Analytics for Site Selection: Monster and Enterprise Rent-A-Car, by Jesse Harriott, Jeffrey Quinn, and Marie Artim 224 CHAPTER NINE Predictive Management at Descon Engineering, by Umair Majid and Ahmed Tahir 240 CHAPTER TEN Working a Mission-Critical Problem in a Federal Agency, by Jac Fitz-enz 259 CHAPTER ELEVEN UnitedHealth Group Leverages Predictive Analytics for Enhanced Staffing and Retention, by Judy Sweeney 265 PART FOUR: LOOKING FORWARD 271 CHAPTER TWELVE Look What's Coming Tomorrow 273 Views of the Future: Human Capital Analytics 276 APPENDIX: THE HCM:21(r) MODEL: SUMMARY AND SAMPLES 301 INDEX 333 ABOUT THE AUTHOR 000

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