An historical context of the development of global outsourcing with case study analysis in four countries where the industry is large or growing. It provides policy advice from employers to policy makers on how the growth of good quality jobs can be ensured as this industry grows and matures around the world.
Introduction Remote Work from the Perspective of Developed Economies: A Multi-Country Synthesis Employee Dilemmas in the Indian ITES-BPO Sector Offshored Work in Philippine BPOs Remote Work in Brazil Remote Work and Global Sourcing in Argentina A Comparative Analysis of the Business Environment, Job Quality, and Work Organization in Offshored Business Services Conclusion: Implications for Government Policies and Company Practices
