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Contents

Section One -- Strategy 1. Introduction to the Field 2. Operations and Supply Strategy 2A -- Product Mix Problem/Linear Programming 3. Project Management 4. Product and Service Design Section Two -- Processes 5. Strategic Capacity Management 5A - Learning Curves 6. Process Analysis 6A -- Job Design and Work Measurement 7. Manufacturing Processes 7A -- Manufacturing Process Design 8. Service Processes 8A - Waiting Line Analysis 9. Six-Sigma Quality 9A - Process Capability and SPC Section Three -- Supply Chains 10. Strategic Sourcing 10A - Facility Location Analysis) 11. Logistics 11A -- Supply Chain Network Analysis 12. Lean Manufacturing Section Four --Enterprise Resource Planning Systems 13. Demand Management 14. Sales and Operations Planning 15. Inventory Control 16. Material Requirements Planning 17. Scheduling 17A -- Simulation 18. Constraint Management Supplements A. Financial Analysis B. Operations Technology Appendices A. Answers to Selected Problems B. Learning Curve Tables C. Present Value Table D. Negative Exponential Distribution: Values of E. Areas of the Cumulative Standard Normal Distribution

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